Route every visitor to the right rep
Route every visitor to the right rep, and prompt the realtime sales conversation buyers crave, or book a meeting for later. No more back-and-forth emails, no more leads slipping through the cracks.
Configureable routing rules for your unique needs
We’ll build custom routing rules for your business. Route by account owner, territory, industry, company size, or anything else you want. Alert the first available rep to engage immediately, or round robin leads and passively book meetings for later.
No lead left behind
If a visitor requests help but none of your reps are available, “fallback” routing is triggered. Two lines of defense ensure no chats are missed, and no pipeline is lost, even when some agents are unavailable.
Alert reps to pounce on high-value visitors
Send real-time alerts across Slack, Microsoft Teams and Google Chrome, so reps never miss an opportunity to engage VIP buyers.
Give every visitor a personalized experience
Your visitors want live human connection, yet most chatbots feel… robotic. ServiceBell’s Journey Builder is the engine that powers personalized engagement for every visitor, from tailored messaging and custom qualification flows, to routing and alerts.