If you run an insurance business today, you know there are lots of things you have to get done each day. Many of the tasks that have to be done each day are tedious. This is where an insurance chatbot can help.
Insurance chatbots can do lots of things for you. They can help with both lead generation and your need to provide superior customer service. They'll reduce the burden on your company's agents and make life easier for your company's policyholders.
This is what you need to know about insurance chatbots for your business.
What Is An Insurance Chatbot?
An insurance chatbot is a virtual assistant solution that is designed to facilitate communication between an insurance company and its customers. Chatbots can be AI-powered or rule-based.
An insurance chatbot is a chatbot that has been specifically designed for the needs of those in the insurance industry.
Chatbots for insurance companies can be what are known as rules based where they follow a simple set of rules. A chatbot can also be a more advanced version based on the use of AI.
A rules based chatbot is a useful, very basic tool. They answer simple questions, provide support when people have essential and easily answered questions and help clients with standard questions.
AI insurance chatbots are much more advanced. They work with your existing data and use that data to answer more advanced queries. An insurance based AI chatbot is basically a type of assistant in computer form. You will have to train them to get them to work. Once you've done the legwork the result is a chatbot that is responsive and capable of answering many types of consumer needs.
How Do Insurance Chatbots Work?
Insurance chatbots are created with the needs of the industry at every turn. The goal is to create a superior user experience that leaves existing policyholders and potential new clients happy.
When the user enters the site, the insurance chatbot can respond to certain questions they might have. Some insurance chatbots will take the lead and ask the client if there's anything they want immediately. Other insurance chatbots let the client determine the kind of interaction they want.
All insurance chatbots will need you to program them. This means providing specific information about your business to the program. Once this is done, the chatbot has what it needs to work. If you choose an AI insurance chatbot, the program will continue to learn as it interacts with clients on your site.
That means you have a program that can provide assistance for your clients, learn about their needs and come up with brand new ways to help them. This can make it easier to please your clients and insure someone is always around to answer their questions at any time.
Benefits Of Insurance Chatbots
- 24/7 Customer Support
- Easy Claims Processing And Settlement
- Security
- Cost Reduction
- Lead Generation
An insurance chatbot can be taught to gather all kinds of useful data and generate insights you need to help your clients.
They can also help by providing assistance with expanding your business. An AI chatbot can examine a user's existing policy and come up with new items the user might want.
For example, they can suggest a certain rider that covers circumstances the user did not know about before logging on to your site.
The chatbot is always there. That means policyholders can investigate the progress of their existing claim when it is convenient. They can also file a new claim and upgrade their existing plans. It also means there's no wait to speak to someone at your firm.
These types of chatbots can also reach out the existing clients when circumstances change. For example, if your local area has been hit by a natural disaster such as wildfire, tornado or heavy flooding, the chatbot can get in touch with your clients.
They'll let them know what to do if they have suffered damages. That kind of outreach shows you're always there ready and able to work with your clients before they get in touch with you.
An insurance chatbot can serve as your means of interacting with the public in a positive way. Your clients can immediately report problems such as missing data or a payment that hasn't arrived.
A more advanced chatbot such as an AI chatbot will get the data you need from the client and then hand it over to the insurance agent. This means your client need not repeat the information more than once.
Your client gets detail oriented, efficient help from the chatbot. In turn, you have a tool that allows you to please clients make sure your business runs smoothly.
Examples Of Insurance Chatbots
Many of the most well known insurance companies make use of chatbots. For example, Geico has a friendly, easy to use system that engages with the client from the very first.
It's a basic bot that does very basic tasks. You can use it to find out information about certain policies.
However, if you want to do more advanced things such as find a quote, it's going to send you to a sales page instead of giving you an immediate quote.
Another example of the kind of chatbots on the market right now comes from a healthcare provider called SWICA. This one is noteworthy because it is very sophisticated. A lot of work has gone into creating a chatbot that can do all sorts of things the second you login to the site.
For example, the bot can make changes to your policy without the need to go to another page. You can find assistance if you've moved and need to change the address on your policy. Users can also get help with issues such as getting a new insurance card and putting a new family member on their policy. This is a sophisticated program that shows exactly what a chatbot can do for your business.
9 Best Insurance Chatbots
Sensely
Sensely works with both insurance and healthcare companies. This is an AI platform designed around the needs of customers in search of assistance.
It offers a means of directly contacting a highly trained AI that understands the needs of many common client queries. This is a very good option if you have a relatively large insurance company business.
It can take over many essential agent functions and help your agents focus more on generating leads and providing detailed customer assistance. It may not be a good choice if you're just starting out and don't need that kind of help yet.
AlphaChat
AlphaChat is another highly advanced chatbot that many insurance company owners like. It offers build-in language learning that allows it to adapt to user needs on an ongoing basis.
This one also offers access to live chat. If there's an issue it can help with, the chatbot can easily hand over the customer to someone who can step in.
It also has the capacity for more then one language making it ideal for international insurance companies. However, it can be pricy so make sure this is the one you want after the free ten day trial.
Chatfuel
Chatfuel is a good option if you do a lot of business on Facebook. This one has been designed to integrate your business with this social media platform.
You don't have to know how to code to get this one to work. It also works with many other types of social media platforms such as Instagram.
The easy clickable menus make the user's experience memorable and fast. This is a good option if you are just starting your journey with chatbots. You can get a feel for how they work and see which one is right for you.
ManyChat
ManyChat has a lot of advantages that insurance company owners, agents and policyholders appreciate. It offers an easy way to make your voice known on social media platforms such as Facebook.
This insurance chatbot also has lots of templates you can use to customize it to your specific preferences.
One of the best things about this one is you can try it for free. It's totally free for the first one thousand contacts. Then it's ten dollars a month. That makes it a good option if you want to spend a little money to get vastly improved customer service.
Zendesk Answer Bot
Zendesk Answer Bot is another highly useful possibility with lots of easy to understand features.
This one has a bot that will collect data from your clients once they log on to your site. It conveys warmth and charm right from the start. Many users find it has a real life assistant feel.
They also find that it can answer many of their most important questions. You can use it to answer basic questions and then hand off more complex issues to your firm's agents. Paid plans run about $75 a month or more depending on your needs.
Tidio
Tidio has a combination of features that makes it a true winner. It's live chat. It's also a bot that makes use of AI. That kind of option means that your clients can get a lot of things done at your site.
It's fast and efficient. Like a few other options on the market it's also a chatbot that does not require the user to know coding before they can get it up and running. You get lots of templates you can use immediately. It's also one of the less expensive options with prices that start as low as $14 a month.
Inbenta
Inbenta is a relatively sophisticated insurance chatbot. This one has lots of automated features. That's a good option if you do a lot of business each day and need to find ways to make sure each client is treated well once they log on to your site.
This one can also be trained to identify your client's needs for insurance products and respond accordingly. That makes it easy to expand into new markets and provide great service for your existing clients. It has a free prototype that you can craft in about two weeks.
Botsify
Botsify is a good option if you do a lot of your work on varied types of social media platforms. Social media is a great way to reach out to clients and let them know you're here for them.
You also get the chance to do live chat with it. That means it can serve many functions for your insurance company at the same time.
This one is good but it lies at the more expensive end of your options. Monthly plans start at $40 and go up from there so make sure you really want to use it.
Outgrow
Outgrow has lots of features that make it ideal for anyone who runs an insurance agency.
Users get interactive content that has a fun spin. That includes quizzes that help them figure out what kind of insurance they need. It also has other tools such as calculators that can nail down these numbers even further.
Many insurance company owners find it a good way to take visitors and make them leads. There's a free trial. This one is rather basic but it's also very user-friendly with a down to earth feel.