How Sila Added $1 Million to Their Pipeline in 4 Months with ServiceBell

Companies invest billions (~$155 billion last year) in digital marketing, with the hopes of turning their website traffic into leads and customers. Driving leads to your website is expensive, and when they can’t get the help they need quickly, they choose your competition.

Sales teams are 100x more likely to speak with a lead and 21x more likely to successfully qualify a lead if they're contacted within 5 minutes of their enquiry, rather than 30 minutes after, and success rates continues dropping from there (Sopro).

Clearly, lead response times have a significant impact on sales - in fact, closed sales are boosted by 391% when response times are less than one minute (Sopro).

Sila's ACH API requires a face to face connection in their sales process, but recognized the value of quick engagement and didn't want to push off customer interest to a meeting scheduled for days out.
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Sila wanted to engage prospective customers on their website face to face, while still ensuring that the engagement was low-friction to maximize conversion rates.

Sila partnered with ServiceBell to embed proactive and reactive live video chat on their website to drive conversion rate improvements and to create a memorable customer experience starting at the top of their funnel.

The ServiceBell dashboard shows Sila's sales reps every visitor on their website, along with firmographic data such as company name, size, location, etc.

Reps can proactively call website visitors that fit their ideal customer profiles, and utilize triggers to engage the prospect when they are already showing high intent to purchase by visiting the pricing, sign up or contact page.

Sila's sales development reps achieve a 10% acceptance rate when proactively calling live prospects on their website.

The sales team's inbound lead response times have also drastically improved with ServiceBell.

Once a lead submits a contact request - or even visits their contact page - the sales reps receive a Slack notification like this:

Reps click "Start call" and immediately have the opportunity to qualify warm prospects on their website.

Notifications and calls work on desktop and mobile, so reps can call prospects even on the go.

Sila uses ServiceBell to increase their lead conversion rates, quickly qualify prospects, cut their lead response times, ultimately generating $1 Million more in pipeline value.

Sila has added over $1 Million in pipeline value as a direct result of their live conversations with website visitors using ServiceBell.

In fact, one of Sila's sales reps increased his monthly Sales Qualified Leads (SQLs) by 45% by cold calling website visitors.

Rather than having to deal with no-shows and reschedules, sales calls conducted with ServiceBell have a 100% show rate, as they're happening in real-time.

In conclusion, ServiceBell has helped Sila accelerate sales by increasing their lead conversion rates, qualifying deals faster, and cutting lead response times.

If you want to accelerate your sales as well, schedule a ServiceBell demo and see the magic for yourself!