No more headaches onboarding customers without seeing their screen.
With ServiceBell, youāre one click away from viewing any customer's screen directly on your website - so you can eliminate wasted time and onboard 3X faster.
No more clunky remote-access software or unnecessary back-and-forth that wastes time, frustrates customers and causes churn.
Instead, takeover customer screens with a single click and address their needs in seconds.
Now you can activate and retain more customers with the best possible onboarding experience.
Install ServiceBell with just one line of code.
ServiceBell works on every website, regardless of framework or language.
ServiceBell is optimized for pagespeed, and won't slow down your site.
āOnboarding with ServiceBell is 3X faster and 20% cheaper than our old workflow. The difference is night and day.ā
Thereās no reason to onboard customers without being able to see their screens, deal with the hassle of setting up Zoom, or suffer through clunky remote takeover software your customers canāt - nor want - to install.
Check out how ServiceBell tripled Owner.com's onboarding productivity.
After improving their onboarding process, InnerTrends observed those who completed the initial onboarding process were 38% more likely to return one week later.Ā
The numbers are only more staggering with time - after 12 weeks, those who completed InnerTrendās onboarding process had a nearly 3X higher retention rate.
Thatās no small feat - even a modest 5% increase in retention can grow profits by 25% to 95% (Harvard Business Review), so imagine how impactful their 200% retention increase was for their bottom line.Ā Ā
Clearly, we all need to invest more in our onboarding process - but what is onboarding, exactly?
Some define onboarding as the customer sign-up process, while others want users to complete actions A and B before they're "onboarded."Ā
A better definition is the moment new users reach activation (after their āahaā moment.)
But why does onboarding have to be a singular event that ends after initial activation?Ā
You have the opportunity to provide value to your customers with each interaction (thus raising their probability of spending more with you.)Ā
Whatās the bottom line here?Ā
Donāt think of onboarding as a one-time event, but rather an ongoing process of continuously delivering value for your customers.Ā