Why use ServiceBell for onboarding?

There’s no reason to onboard customers without being able to see their screens, deal with the hassle of setting up Zoom, or suffer through clunky remote takeover software your customers can’t - nor want - to install.

• Save time: No more wasted time verbally explaining to customers where to click via chat or dealing with installing bulky remote access software. See and control your customer’s browser with one click, and onboard up to 3X faster.

• Increase activation:  Don’t trust pop-up tours with your onboarding - 80% of self-serve customers never reach activation (OpenView), and yet a mere 25% activation boost increases MRR by 34.3% after 12 months (Appcues). Activate customers with a killer customer experience via ServiceBell.

• Increase retention: Proactively check-in with customers live in your browser and show them new features without having to use a chatbot or schedule a meeting. Reactively answer support requests in seconds and give your customers the help they need in real-time.

• Boost team morale: Employee turnover skyrockets when onboarding reps suffer through clunky third-party software tools and painfully long onboarding calls. Instead, boost team morale and retention with the best possible onboarding experience.

Check out how ServiceBell tripled Owner.com's onboarding productivity.

‍Onboarding's impact on retention and CLV

After improving their onboarding process, InnerTrends observed those who completed the initial onboarding process were 38% more likely to return one week later. 

The numbers are only more staggering with time - after 12 weeks, those who completed InnerTrend’s onboarding process had a nearly 3X higher retention rate.

That’s no small feat - even a modest 5% increase in retention can grow profits by 25% to 95% (Harvard Business Review), so imagine how impactful their 200% retention increase was for their bottom line.  

Changing the definition of onboarding

Clearly, we all need to invest more in our onboarding process - but what is onboarding, exactly?

Some define onboarding as the customer sign-up process, while others want users to complete actions A and B before they're "onboarded." 

A better definition is the moment new users reach activation (after their “aha” moment.)

But why does onboarding have to be a singular event that ends after initial activation? 

You have the opportunity to provide value to your customers with each interaction (thus raising their probability of spending more with you.) 

What’s the bottom line here? 

Don’t think of onboarding as a one-time event, but rather an ongoing process of continuously delivering value for your customers.